Retail pricing: Listed pricing is retail however it excludes VAT. Retail purchases will be charged VAT at 21%.
Discounts: Unless stated otherwise, advertised discounts only apply to Retail and Wholesale List pricing. Discounts are not accumulative so will not be applied on top of other discounts.
Register for an account: Any purchasing on this site requires registration. We will contact you with your login details via email.
Open a wholesale account: If you have a business within the European Union, and a valid VAT identification number, fill in the online form on the contact page so that we can activate your account with wholesale pricing. You should receive account confirmation from us via email within one working day. You will receive both an automated email and a personal email with your EUR pricelist and the freight pricing to your designated country in PDF format.
Order online: Login to your account in order to view the products. Choose the section (cups, saucers, mugs, teaspoons) and then the product type and colour. Select the items and add to your basket. You can continue shopping or checkout. You will also be able to view past orders in the My Account section.
Pay for your order: Once you have checked out you will receive an automated email with the amount owing. Please make payment into our EUR bank account the details of which will be in the email. We will send you an official tax invoice when payment is received and the goods are despatched.
No backorders: We do not place out of stock items on backorder. We can create a manual pre-order for you (see below). Freight charges apply for every new order.
Place a pre-order: On occasion items will be out of stock. If you would like to place a pre-order, simply email us with your request. We will enter the pre-order manually and send you a proforma invoice. We will give you an estimate of when the goods will be available. We cannot guarantee a delivery time until the items are within our possession, however we will make every effort to keep you informed of expected delivery date. We will confirm the pre-order with you and request payment of the proforma invoice close to the time of availability. We will dispatch the goods once payment has cleared and the goods are available.
Shipping: Orders placed on this site are shipped from Uithoorn, The Netherlands using DHL Parcel and DHL Euro Freight services. We expect your cups to get to you quickly and in good condition. Orders will be despatched within two business days of payment being received. Expected delivery timeframes depend upon the European destination - between 2 and 6 days. Please check your freight list for service levels. We reserve the right to adjust listed shipping rates for remote locations. Ask for freight pricing and service levels to your EU destination now.
Tracking: You will receive automated tracking advice once your order has been scanned at it's first depot rather than when it is despatched. The tracking advice is sent to the email address connected to your account.
Checking your order: Once you have received your order please check the contents against the shipping note. If there are any discrepancies between the order or shipping note and the contents of the shipment, please notify us within 7 working days.
Delays Delivery to rural locations, delays due to customs clearance, or any delay outside our control may cause longer than usual delivery times.